Privacy Policy

Industrie Partner Nederland, located at 147 Waalhaven Z.z., Rotterdam, South Holland, 3089 JH, Netherlands, acting as the data controller, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal data when you use our online platform and services.

What personal data do we collect?

We may collect various types of personal data depending on how you interact with our site and services. This can include:

• Contact information: Such as your name, email address, phone number, and company address, when you fill out forms, make inquiries, or register for services.
• Business information: Details about your company and your role, necessary for providing industrial equipment, services, and consulting.
• Transaction data: Information related to purchases, rentals, orders, payments, and service history.
• Technical data: Including internet protocol (IP) addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage data: Information about how you use our site, products, and services.
• Marketing and communications data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Information you provide in correspondence: When you contact us via contact forms or other means.

How do we collect your personal data?

We collect data through various methods:

• Direct interactions: You may give us your identity and contact data by filling in forms or corresponding with us by post or through our online systems. This includes personal data you provide when you:
  • Inquire about our products or services;
  • Place an order for products or services;
  • Request marketing or other information to be sent to you;
  • Provide feedback.
• Automated technologies or interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
• Third parties: We may receive personal data about you from various third parties and public sources.

How do we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where you have given your consent.

We use your data for purposes such as:

• Providing our services, including processing transactions, delivering equipment, managing rentals, and performing maintenance and repair services.
• Responding to your inquiries and fulfilling your requests.
• Managing our relationship with you, including notifying you about changes to our services or terms.
• Improving our site, products, and services.
• Sending you marketing communications where we have a lawful basis to do so.
• Ensuring the security and integrity of our services and systems.
• Complying with legal obligations and regulations.

Legal basis for processing

We process personal data based on legal grounds including:

• The necessity to perform a contract with you or to take steps at your request before entering into a contract.
• Compliance with a legal obligation to which we are subject.
• Our legitimate interests, provided your rights and freedoms do not override these interests (e.g., improving our services, detecting fraud, direct marketing).
• Your consent, where required by law.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing your personal data

We may share your personal data with trusted third parties, such as:

• Service providers who perform functions on our behalf (e.g., delivery services, IT support, payment processors).
• Professional advisors (e.g., lawyers, accountants) for legal, tax, or accounting purposes.
• Regulatory authorities, courts, or other third parties where required by law or necessary to protect our rights.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Your personal data may be stored and processed in countries outside of the European Economic Area (EEA). When we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Cookies

Our site uses cookies and similar technologies to collect information about your browsing behaviour. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us in writing at the address provided below.

Changes to this policy

We may update this privacy policy from time to time. We encourage you to review this policy periodically.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or if you wish to exercise any of your rights, please contact us at:

Industrie Partner Nederland
147 Waalhaven Z.z.
Rotterdam, South Holland, 3089 JH
Netherlands